Business Etiquette & International Protocol Information
Business etiquette is given so much importance for the role it plays in the success of a business as well as an individual. Using your business etiquette knowledge and communication skills, you are putting your best foot forward. It involves dealings with co-workers, employers, business partners and customers etc. The purpose of this course is to help you to develop strong relationships based on such behaviour.
The course does not only teach business etiquette, but it also shares the most important in the business arena – soft skills. There are 19 + 5 videos/lectures, 17 articles and tasks to enhance your understanding. The course is designed and arranged in three sections with the following topics:
- professional presence and branding
- essential social skills
- etiquette in an office or at a workplace
- netiquette and business corresponding
- business dining and entertaining
- social networking skills
- etiquette in building relationships with colleagues, boss/employers and clients
- communication skills: verbal and non-verbal
- International protocol
We also suggest that you take notes, practise and finish the tasks.
We recommend that you take British Etiquette – Social Skills Refinement Programme first as a foundation course. Social and business etiquettes are not separate. On the contrary, they are tightly linked. For those who have not learned social etiquette, we have included two episodes of social etiquette as an introduction in this course.
Here’s what you’ll learn
- You will learn essential etiquettes and communication skills in a social-business setting.
- Etiquette and protocol for international business.
- Basic knowledge of Deplomacy and its application in business.
- Master essential skills for international conferences and meetings.
Who is this course for?
- Anyone who desire to polish their business presence, to build relationships and grow businesses.
Jacky Ziki is one of the founders of the Kensington School of Etiquette and Manners in London. Since 2008 he has developed and presented a full range of programmes in etiquette and manners, business etiquette and international protocol. He also gives presentations to companies and overseas governments.
Jacky has a background in hospitality and customer service in China, Hong Kong and the UK with 30-year+ working experience. He became a trainer in 1995 and settled in the UK in 2000. He has an MBA from Oxford Brookes University, an etiquette consultant master’s certification from Career College, and a certificate in International Business & Diplomatic Protocol from Europrotocol School. His book Etiquette with Ziki was published in Hong Kong.
Emilia has extensive experience in teaching British etiquette, image, graceful deportment and communication skills. As a professional actress and a voice-over artist, she incorporates her acting skills and training into her etiquette consulting and teaching. Students benefit from her in-depth knowledge of body language and public speaking skills. She champions kindness and elegance as the fundamental principles of good manners.
Emilia has been teaching etiquette and protocol in the UK, as well as internationally in Asia and the Middle East. She also develops and delivers in-house training and coaching programmes for business professionals, teams and executives.
Emilia is a member of the Association for Coaching (UK) and the London Association of Etiquette Consultants. She holds a Master’s Professional certification in etiquette consulting.